PDC 2018 - Day 2 Session 5 Track 3: Laura Soparlo - Accountable Communications

Topic: Accountable Communications

Many leaders aspire to be effective communicators.  Many times we may believe we are communicating effectively however the response we get from others is not what we have intended.  Being an effective communicator takes time, patience and excellent interpersonal skills.  Good communications skills starts with being aware and accountable for how your words impact others and managing your own emotions given the situation.   

In this session participants will: 

  • become aware how your actions and words may impact others;
  • appreciate how their emotions and perceptions can impact the situation;
  • understand how to give positive feedback;
  • understand how to give constructive feedback; and
  • understand how to address a situation with an upset customer/colleague.

Laura Soparlo Bio:


Laura SoparloLaura Soparlo is currently an organization improvement consultant with her own company in Regina. She has over 30 years of experience in the both the public and private sector especially in the health care sector. She is known as a dynamic leader specializing in organizational, systems and team effectiveness.  She has facilitated numerous strategic planning, organizational change, and leadership effectiveness projects for numerous organizations in western Canada.  She has worked with multiple organizations to improve their governance models and leadership.

Laura is a session lecturer at the University of Regina on strategy, leadership and teams for the Business and Professional Development Programs Centre for Continuing Leadership.  She is the Master Facilitator for the Saskatchewan Institute for Health Leadership and the Education Leadership Institute of Saskatchewan



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